FAQ
Yes, due to the nature of our bookings being private, you do require an appointment. This allows us to ensure we have the studio free for you and your loved ones, privately. We also offer drinks on arrival at appointments if you wish to make it an extra special occasion!
If for any reason your desired time isn't available or showing, please feel free to contact us via email on - contact@etremarie.com. Once you've secured your booking, please fill out the brief pre-appointment questionnaire.
We operate by appointment only there for being able to accommodate limited number of brides. We do ask that you give us at least 48 hour’s notice if you need to cancel or re-schedule your fitting. Under 12 hours from the appointment, your booking fee cannot be refunded. You can however reschedule within 48 hours. We thank you for your understanding.
At our Nerang boutique, we have seating room for 3 - 4 of your nearest and dearest. We want to make the experience about you but understand it’s a special time to share. We find too many opinions can overwhelm your decision. Our goal is to make the process of finding your perfect dress as stress free as we can.
We offer complimentary second visits so you are always welcome to bring back your guests to reveal the one.
If over 4 guests are needed, this is okay but please note it may shorten the amount of dresses able to be tried on in the timeframe!
Bridal appointments go for one hour, which includes the time you'll try gowns on, enjoy your welcome beverages, and if you find your dream dress have the option to enjoy a glass of champagne! As we run on appointment only, we ask that you arrive 5-10 minutes early to your appointment, allow time to get a park and use the bathroom if needed prior. Unfortunately if you are running behind and we are fully booked on the day, this may take out time from your allocate appointment!
When completing your pre-appointment form, it is highly recommended that you list any être marié gowns that have caught your eye! If you've found a front runner elsewhere, or haven't tried on any dresses at all yet, that is okay. By listing as much information as possible prior, will help us to take the overwhelm and stress out of the daunting parts of finding your gown! However please also note that we often run trunk shows, designer spotlights and other evolving ranges so not all dresses are listed online!
Your beautiful self, wear nude seamless underwear, minimal to no makeup and no tanning products. You can also bring along your favourite nude strapless bra or adhesive cups if you wish.
Luna Delilah Bride is our in house brand, which has Bespoke order options. While not offering full custom, for our other stockists, we work closely with our designers and depending on your wishes and the style, we can make personalised adjustments. We also recommend highly a local seamstress, who makes custom gowns and is extremely experienced with bridal alterations and adjustments!
All our designer gowns are made to order. This means your gown is submitted into production and starts getting made for you upon paying your deposit. It’s important to remember your gown will be made to your closest standard size (sizes 2-16, or plus 18-30) based on measurements taken in store. Your gown is not made to your exact measurements as this is referred to as more of a custom process
To achieve and ensure the perfect fit every bride will need to visit a seamstress. We have a professional bridal seamstress who we can recommend for any alterations or adjustments!
All deposits are non-refundable. 50% of the total order amount is required unless otherwise specified. All gowns are ordered to the closest standard size, unless otherwise specified. If a gown is ordered standard or custom, some alterations may be needed. These are not included in your dress price and are at the buyers expense. We do not offer change of mind exchanges or refunds
All of our dresses live on a short rotation compared to some stores. We do not want to become a warehouse, with the same gowns sitting on racks for years at a time, as our styles can change as much as we change our hair colour! So the styles are all fairly limited sample wise. Due to this unfortunately we do not offer 'off the rack' sales, unless the style has been discontinued or there is another we can get for our store sample immediately. We want to make sure that all brides have the chance to choose from all current gowns when visiting être marié bridal boutique.